At Notabene, we're dedicated to helping our customers achieve success through the use of our Travel Rule compliance tool. Whether you're juststarting out or looking to optimize your compliance workflows, our CustomerSuccess Packages are designed to provide the support your team needs.
With options for businesses of all sizes and varying levels of complexity, ourSelf-Serve and Vero packages offer self-learn onboarding plans with access to training webinars and resources. For those seeking more personalized support, our Solis and Echo packages include 1:1 training and access to our in-house experts.
Choose the package that best fits your needs and let us help you make the most of your partnership with Notabene.
To learn more about which package is right for you and for pricinginformation, reach out to our Business Development team.
| Notabene Customer Success Packages |
Self-Serve |
Vero |
Solis |
Echo |
| Onboarding and integration (Setup) |
| Target go live timeframe (Weeks)* |
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8 |
10 |
| Technical office-hour calls, twice per week |
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| Access to shared/group Slack channel during onboarding |
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| Access to dedicated Slack channel during onboarding |
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| Dedicated integration calls with Solutions Engineer |
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| Priority Email Support |
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| Bi-monthly integration check-ins during onboarding |
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| Dedicated use case and regulatory requirement mapping |
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| Bespoke and enhanced 1-1 onboarding plan and training sessions |
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| Bespoke Travel Rule flow design |
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| Account Management |
| Access to centralized Support email |
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| Dedicated Customer Success Manager |
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| Business Reviews to maximize usage and partnership |
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| Regulatory guidance for key jurisdictions |
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| Bespoke product updates and product feedback sessions |
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| Priority access to beta testing groups |
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| Executive Sponsor |
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| Prioritised co-marketing |
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| Access to Slack for entire contract term |
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| Training Certifications |
| 2 'Travel Rule' certifications |
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| 4 'Travel Rule' certifications |
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| 7 'Travel Rule' certifications |
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