JOBS

Customer Support Specialist

LOCATION
Remote
TEAM
Customer Experience
TYPE
Full time

Notabene is a Y Combinator-backed B2B software company that helps cryptocurrency businesses comply with financial regulations.

We bring a trusted data layer to blockchain transactions.

Businesses use our software to manage counterparty risk and deliver a best-in-class payment experience to their customers.

We are a key enabler of the crypto ecosystem.

Notabene helps crypto businesses grow faster by removing regulatory complexity and adding transparency and ease to their transaction flows.

We’re at a very exciting moment in our Notabene journey.

We are growing fast—and we’re looking for people like you to help shape the future rails of the crypto industry!

We’re a team of diverse talent who dream big and are passionate about bringing crypto to everyone. Ready to build with us?

Since 2012, our team has led blockchain and identity projects and has a successful track record in building and scaling companies, including crypto exchanges. We are a fully distributed international team spanning 8 countries and 3 continents.

About the role

As a Customer Support Specialist, you have the unique opportunity to impact and shape one of the most innovative companies today. You will operate in a fast-paced environment—we are growing quickly, and you will be instrumental in supporting our customers in using Notabene’s product suite.

Your role includes delivering exceptional customer support while investigating issues, providing solutions, and contributing to the success of Notabene’s users. You’ll become an expert on the Notabene product, and be an advocate for the needs and concerns of our customers. You’ll set up and develop an initial customer support framework that ensures timely and smooth ticket processing.

Responsibilities
Skills and qualifications
Apply today
Not sure you meet 100% of the listed skills and qualifications? Don't be discouraged!

Research shows that men apply for jobs when they meet an average of 60% of the requirements. Yet, women and other people who are often marginalized tend to only apply if they meet every requirement. If you strongly believe that this role is for you, we encourage you to apply.

We are dedicated to considering a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you’re new to blockchain and crypto space, returning to work after a gap in employment, or take the next step in your career path, we will be glad to have you on our radar.
Notabene is proud to be an equal employment workplace and an affirmative action employer. By valuing inclusion and diversity of all forms, we strictly prohibit and do not discriminate based on race, color, religion, national origin, gender, gender identity, gender expression, age, ancestry, citizenship, sexual orientation, status as a protected veteran, or any other legally protected characteristic.
Notabene is a reg-tech compliance SaaS solution that connects the traditional financial industry and crypto industry. Financial institutions and crypto exchanges use our first-to-market FATF Travel Rule solution to identify virtual asset accounts, perform mandated VASP due diligence, and manage regulatory and counterparty risks from one holistic dashboard.