Messages sent to the chat on the Notabene.id homepage will not be answered.
What should I do if I am stuck (+15 min) on the loading screen?
Quit the app
Update the app to the latest release.
Reopen the app and check the identity section for the status of your application
If there is no status, Request a new Identity
Can I receive a verification by sending the documents directly to Notabene?
Submitting your documents via the in-app form is the only way to receive verification.