Customer Success Manager, APAC

Notabene is on a mission to make crypto a part of the everyday economy. Leading crypto organizations use our tools to reduce transaction risk and make crypto transfers safe. Working across three continents in eight countries, the Notabene team serves our fantastic community of 30+ customers, including financial institutions, fintechs, exchanges, and more.

We’re proud to have the support of leading investors, including Y Combinator, Jump Capital, Castle Island, Green Visor Capital, and more.

We’re at an exhilarating moment in our journey, as regulation technologies (reg-techs) are fast becoming recognized as a vital enabler of the crypto ecosystem. Notabene is growing fast—and we’re looking for people like you to help shape the future rails of the crypto industry!

About the role

At Notabene, the success of our customers drives everything that we do and our Customer Success team is at the heart of that. As our second Customer Success hire, you will have a key role in helping to shape the Customer Success strategy while also owning and driving the growth of accounts in your region. You will become a trusted advisor to our customers and use data-led insights to help your customer base get the most out of Notabene’s products and services. This is an exciting opportunity to join a critical function that will support our growth and expansion in the APAC region.

Responsibilities

Owning the post-sales customer journey, including onboarding, ongoing retention and account growth
Establish, develop and maintain long-term relationships with stakeholders within assigned accounts and proactively identify and report on key customer health metrics
Delivering expertise, education, and guidance to customers as they roll out their Travel Rule Compliance program
Contributing to strategic decision making by sharing ideas and feedback on trends including competitor insights, customer needs, sales, product and marketing projects and acting as the voice of the customer internally
Liaising with all cross-functional internal teams to improve the entire customer experience by sharing customer feedback and takeaways

Skills and qualifications

Prior working experience in Customer Success in a B2B SaaS space or a complex technical market with experience managing your own book of business
Experience managing a range of clients from SMBs to Enterprise
Experience contributing to the creation of Customer success processes and resources
Written and spoken English and Mandarin language skills required
Experience in Fintech and/or Regtech and an interest in cryptocurrency helps but isn’t required
Thrive on working autonomously with an entrepreneurial mindset
You are at ease with complex technology

Apply today

Not sure you meet 100% of the listed skills and qualifications? Don't be discouraged!

Research shows that men apply for jobs when they meet an average of 60% of the requirements. Yet, women and other people who are often marginalized tend to only apply if they meet every requirement. If you strongly believe that this role is for you, we encourage you to apply.

We are dedicated to considering a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you’re new to blockchain and crypto space, returning to work after a gap in employment, or take the next step in your career path, we will be glad to have you on our radar.

Notabene is proud to be an equal employment workplace and an affirmative action employer. By valuing inclusion and diversity of all forms, we strictly prohibit and do not discriminate based on race, color, religion, national origin, gender, gender identity, gender expression, age, ancestry, citizenship, sexual orientation, status as a protected veteran, or any other legally protected characteristic.

Notabene is a reg-tech compliance SaaS solution that connects the traditional financial industry and crypto industry. Financial institutions and crypto exchanges use our first-to-market FATF Travel Rule solution to identify virtual asset accounts, perform mandated VASP due diligence, and manage regulatory and counterparty risks from one holistic dashboard.

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Customer Success Manager, APAC